A week ago, we launched XOXO 2013 and the response was ridiculous. We finally closed signups yesterday, with nearly 1,500 people signing up to grab a pass. As of an hour ago, the conference is officially sold out and festival passes are going quickly.
More than anything, there were questions about how the registration process works and how passes were distributed. This led to a lot of anxiety and speculation, fueled by a lack of communication on our part, and I wanted to clear up the confusion.
Andy McMillan talked about this last week in his Medium post, but I wanted to go into a bit more detail.
The XOXO Aftermath
After the first festival last year, we received a crazy amount of mainstream press. The New York Times wrote four articles about it, along with features in The Verge, Wired, and Boing Boing, along with a torrent of over-the-top blog posts and tweets from the attendees. (You can see my favorites at the end of this Kickstarter update.)
All the coverage was wonderful, but it brought some unwanted attention. From the moment the event ended, I’ve been emailed nearly every day by a new class of person desperate to go to XOXO — marketers, brand managers, advertising agencies, and social media gurus.
These people are well-funded, have expense accounts, and were ready to throw money at us the moment doors opened. Several said specifically they were excited to bring the whole team!
When we started the first XOXO, it spread entirely by word-of-mouth and sold out within two days. All of those people never had a chance to hear about it until long after passes sold out, so the open registration on Kickstarter wasn’t a problem.
This year, we knew that if we opened it wide, there was a risk that this new audience would change the vibe of the event for the worse.
And, frankly, I’m not going to spend half my year planning something that I wouldn’t want to go to myself. Andy McMillan felt the same way, so something had to change.
How It Worked
When we launched the site, people looking to buy passes were surprised to find a short survey instead. We asked three questions:
- What do you do?
- What are you working on right now?
- What’s something you made that you’re proud of?
These questions were never intended to judge people on their work, but simply to determine whether they’re the type of person that makes stuff for a living or not. (Each one is hard to bluff if you’re not a maker type.)
Before and after the survey process, we added this disclaimer:
XOXO is a small event, and we can only accommodate a fraction of the demand. To ensure a diverse and amazing group of attendees, we’re giving priority access to the people that embody what XOXO’s about — artists, makers, hackers, coders and founders.
But we didn’t go into details, largely because we were still working them out ourselves. This led to a lot of speculation, and a feeling of exclusivity that we never wanted. People assumed that they were applying, instead of just joining a queue, and that we were ranking them based on their accomplishments. Neither was true.
In the end, it was very simple.
First, about 20% of the total passes went to people we plucked out of the queue, regardless of when they signed up. These were a mix of new and established faces that we knew other attendees would want to meet, usually people behind abnormally interesting projects and websites.
The rest, about 80% of the passes, were given out in the order that people signed up. For those passes, we asked a simple question: is this someone who makes something or not? If they were primarily an artist, coder, writer, hacker, designer or maker, then they were in. We never judged the quality or merit of their work.
While some people assumed we were trying to keep people out, the truth is that we want to include more people than ever. This year, we offered Festival Only passes to allow far more people to come to Portland and be part of the event, even after the conference is sold out.
We don’t want XOXO to be an invite-only event like Foo Camp or TED because we know that many of the most creative people in the world are still undiscovered, and we don’t know who they are. If they’re drawn to XOXO, we don’t want to leave them out.
We don’t want XOXO to be a summer camp for the same group of people every year, which is why we didn’t give preferential treatment to past attendees. Diversity is incredibly important to us.
And we don’t want it to be a free-for-all like SXSW, because the shift in focus lowers the signal-to-noise ratio to unacceptable levels. There’s nothing wrong with advertising, marketing, or PR — it’s just not something that we care about, and it’s outside of XOXO’s focus on independent art and tech.
Andy and I spent six months debating the best way to maintain the incredibly high caliber of audience we had last year, and this system is the best we came up with. The biggest failing was communication, which we can solve, but I think people will be floored when we post the attendee directory. It’s a ridiculously creative group of people.
If we do decide to do XOXO again, we’ll see what worked and what sucked, and make changes accordingly. Maybe we’ll scrap it entirely and try something else. Like we’ve said, XOXO is an experimental event, and we’re treating it that way.